Before doing any work on a chiller covered under warranty, the customer is to call DTS-Dimplex Thermal Solutions, Inc., (1-800-YOU-KOOL) and explain the problem to one of our service technicians who can then determine the best course of action. Dimplex Thermal Solutions Inc, will not be obligated to pay for warranty service performed without our prior approval.

Please Note: It is the service contractor's responsibility to enclose a service report/work order with each invoice. Dimplex Thermal Solutions will not honor invoices for work done by two or more people at a time, or for overtime labor charges. If the customer requests work that falls into either of these categories, the customer is responsible for the extra charges incurred.

WARRANTY PARTS:

When it is necessary for Dimplex Thermal Solutions, Inc., to replace parts which are under warranty, we will issue a Returned Goods Authorization (RGA) for all parts we wish to have shipped back to our factory, freight prepaid. RGA's are valid for a period of thirty (30) days. If Dimplex Thermal Solutions has not received the requested parts by the expiration date, the customer will be invoiced for the replacement cost at that time.

Please Note: While Dimplex Thermal Solutions, Inc., is willing to pay freight charges one way for replacement parts, we are not responsible for special freight charges such as next day service, Saturday delivery, etc. If the customer requests one of these special services, the customer is responsible for the charges incurred.